Communicating well is the most important competency to master — in work and life. It’s the life-blood of change management, team trust, success across cultures, and a crucial part of great leadership. This course will give you the knowledge and skills to manage every interaction. You’ll improve listening skills, effectively structure your messages, understand communication styles, read non-verbal signals, diffuse difficult situations, and ensure that you’re clear and understood whenever you communicate. We’ll also troubleshoot the do’s and don’ts of technology when you connect, and, cover the best practices for virtual environments.